FAQ's

Your credit card charges are now automatically processed for approval and then you taken to your Instant Download Page where you can download your order without having to wait on an email to arrive.

This now allows you to download your order instantly - no waiting on emails.

You are also sent an email with your a download link(s). The email is sent usually within 5 minutes 24/7/365. It it great if we have your phone number on your orders in case there is a problem or a question. At least monitor your email in case we need to contact you.

Speaking of email, your email address must be correct or your receipt and download email will be delayed. We have no way of confirming you have entered your correct email address. Please double check your email address before proceeding.

Please read these full download pricing and instructions to answer your questions about download pricing and other FAQ's.

Why do you have two shopping carts?

Encore Trax can be purchased on CD's or Via Instant Download. The instructions and charges are different for these two different types of sales. There should never be CD's mixed with downloads on the same order. As we move toward full automation of our Internet Download orders we had to separate these two processes.

We now have the download process automated so you can instantly have access to your order.

When listening to a song and then deciding to purchase that soundtrack pay close attention to which order link you click on. Below is a sample of one of these order links.

This Soundtrack is the "WITH" BACKGROUND VOCAL Version

Buy This Track on CD With Background Vocal

Buy This Track Via Instant Download With Background Vocal

Click Here to Listen to this Soundtrack Clip "With Background Vocal"

Track:	1614B
Key(s):	G
Vocal Range:	Medium Range
Instrumentation:	Rhythm, Harmonica, Lead Guitar & Background Vocals

Notice there is a link called "Buy This Track on CD and below it is "Buy This Track Via Instant Download. If you want this order to be a download you must click the correct download link.

When you click on either link you will be taken to the appropriate shopping cart and at the top of the page you will notice the text inside our logo will indicate if you are on the CD or Download cart.

Cassette Format No Longer Available

We have discontinued the cassette format and the cassette tracks are no longer available.

No we are not going out of business but the cost of cassette duplication has risen because the cassette quantities are dropping in favor of our Internet Downloads and CD formats.

Click here to read further information about our Close-Out Cassettes.

Phone in orders have a $3.00 additional service fee.

We have gone to great lengths to provide an online listening room and online ordering for our entire catalog. We encourage all to place your orders online. We prefer all who purchase our tracks to have listened and confirmed the key, vocal range, instrumentation and style before you purchase any tracks. This way you can be certain that any purchases will be a fit for you.

To take an order via the phone requires extra personnel which costs more and we have to pass this cost on in the way of this service fee. You can always call if you have a problem or need help with a certain feature but we prefer all orders to be online.

With and Without Background Vocal Versions

Our website now displays both the with BG Vocal and without BG Vocal versions on the same page.

You will actually see up to three versions of our new lyrics pages. Some songs have both versions available some will only be with or without.

Versions With and Without BGV

Versions With BGV only

Versions Without BGV only

If a title has both a "With BGV" and a "Without BGV" you will see 2 track numbers. You do not receive both versions. If you desire to have both with and without version you will need to purchase both versions as if they are two different titles.

Tracks: 1575B & 1593N

The first number will have a "B" following the number and that means this version has BG Vocals.

The second number is the different track number for this very same track without BG Vocals and it will have an "N" at the end of the number.

The number with a "B" is shown if there is a BGV version and the second number is shown if there is a Without BGV version available.

NOTE: Not all songs are even available with or without background vocals. You can't just indicate you want BGV on every track. If both versions are available we will have separate numbers with a "B" or an "N" at the end of the number. Everything we have is listed online!

If a title is only available With BGV then you will see only the number with a "B" at the end:

Track: 0567B

This shows the With BGV version as number 0567B but there is not a version without BGV so you only see the one number with a "B" at the end.

If a title is only available Without BGV then you will see only the number with an "N" at the end of the number:

Tracks: 0106N

This shows the Without BGV version as number 0106N but there is not a version of this track with BGV so you only see the one number with an N at the end.

The vocal demo provided is the same for both title numbers.

Click Here to Listen to this VOCAL DEMO

To place an order With Background Vocals you must be sure you click the correct link.

Buy This Track on CD or for Internet Download With Background Vocal

Buy This Track on Cassette With Background Vocal

To place an order Without Background Vocals you must be sure you click the correct link.

Buy This Track on CD or for Internet Download Without Background Vocal

Buy This Track on Cassette Without Background Vocal

Notice the key, vocal range and instrumentation is listed for each track number.

This first group is for the "Without Background Vocals" version.

Track:	1575B
Key(s):	G
Vocal Range:	Medium Range
Instrumentation:	Rhythm, Lead Guitar & Background Vocals

This second group is for the "Without Background Vocals" version.

Track:	1593N
Key(s):	G
Vocal Range:	Medium Range
Instrumentation:	Rhythm & Lead Guitar

Notice the instrumentation in the second group does not show BGV's. This is the track number to order if you do not want BGV's.

When you order one soundtrack it comes with only that one version.

You do not get both with and without BGV versions for one price. Each track is priced separately. Of course you may order both versions.

The vocal range will indicate what voice range this track is generally suitable for. If we indicate a range of Lo/Med this does NOT mean you get two versions. It simply means the voice range for this one soundtrack will generally work for either a person with a low to medium voice range. You will only receive one soundtrack with each track number. Please listen to each vocal demo all the way thru to confirm the range is suitable for you! We do not have soundtracks that include multiple key versions. There is only one range in that arrangements.

CD Order Confirmation Email

For Encore Trax CD orders you will receive an email within just a few minutes with all of your titles listed for confirmation. Please take the time right away to look over your order and reply to us that the order is correct so we may expedite your order in processing. We cannot be responsible for incorrectly entered orders.

Track numbers with "B" will ship with BGV.

Track numbers with "N" will ship without BGV.

Your order confirmation will also show a "[CD]" for CD format and "[Download]" for Internet Downloads.

I you accidentally click on the wrong order link you can remove it from your shopping basket by placing a quantity of 0 zero and click "recalculate". The incorrect line item will be removed.

Product	Quantity	Price	Amount
1575B [Ship on CD] You Are Holy Lord		10.00	10.00
1593N [Ship on CD] You Are Holy Lord		10.00	10.00

If you do not receive a confirmation email within a short time after placing an order please email to inform us and monitor your email account for a communication from us.

When you receive your order confirmation check it over carefully and then reply and enter at the top of the email "Order is correct" to approve the order as shown.

The vocal demo will have the background vocals for demonstration.

If you hear background vocals on the without clip please email us and help to correct this. We currently should have all sound track clips without BGV online. If you hear BGV on one of these Non BGV clips let us know.

For ordering purposes the track numbers that end with an "N" denote the Without Background Vocal version.

If this title is available without background vocals it will have a number with an "N" at the end such as "1576N".

Please place your orders based upon the "B" for BGV and "N" for without BGV.

The lyrics for this title are shown next.

If you find what might be an error in our lyrics please email us with this information and help us to have correct lyrics.

Sometimes lyrics will have a word or two that is different than the way you may sing the song.

CD soundtracks are provided with all songs ordered on a custom burned single CD. This one CD will have all of the soundtracks first, followed by the Vocal Demo versions. If all soundtracks and vocal demos will not fit on one CD then all of the soundtracks will be burned on CD #1 and all of the vocal demos will be burned on CD#2.

The exact CD format will be determined by the total number of tracks ordered and the total length of the songs included on this order.

As a special order you can order each song on an individual CD for an extra cost of $2.00 per CD. On the shopping cart you will find an "Enter Message about your order" box to indicate your desire for this individual CD format. The cart will not show the additional charge but we will add the charge to your order upon receipt. This will show up on your credit card statement as two separate charges.

Just add a note in the shopping cart as stated above and we would like for you to confirm this in your "order is correct" email. Insert "please burn separate CD's and add the $2.00 per CD to my charge charge card".

Please note the default CD format is all songs on one CD unless you tell us differently.

The file size of each song will vary but generally each song will be between 8 and 14 mega bytes and are for fast internet connections like DSL and Cable.

Dialup connections can be used for single song downloads but realize dialup downloads will take 30 to 60 minutes per song. FYI, while you are downloading keep surfing or checking email, otherwise your dialup connection can be cut off by your Internet Provider. They don't realize you are downloading a file and automatically cut off your connection. This causes your download to give an error when you go to unzip the file.

When ordering soundtracks for Internet download please double check the following before going to payments sections and checking out.

1. Double check that the email address entered is correct. This is the most common mistake when placing orders. This will delay your order because we cannot email you unless this email address is entered correctly.

2. Please include both home/work or day/evening phone numbers and be sure to include your area codes. If you enter an incorrect email address we can call to confirm the correct email address to proceed with your order processing.

3. Double check that you have clicked on the correct songs you intended to purchase. Internet download purchases are not returnable or refundable. Once you place your order and submit the order with your payment information the order cannot be cancelled as these download orders are automatically processed now and do not have human handling. You will receive an email receipt but it is for your records only.

4. Please note: if the title has a "B" at the end it is With BGV. If it has an "N" at the end it is Without BGV. Please confirm which version you have ordered before checking out. We cannot be held responsible for incorrect versions being ordered.

Download orders now will be taken to their download page for instant downloading. You no longer have to wait to receive an email to begin your downloads.

We do send as a backup an email with download links for each song. Your order is processed and emailed within 1 to 5 minutes. This time is plus the actual email time. The number one issue a customer does not receive their download link email is the email went to their junk or junk suspects email folder.

If you do not receive your download email within a few minutes please check these junk folders as well as any AntiSpam folders you computer may have.

If you have a slow dialup Internet connection then you should click on the "LoFi" links.

If you have DSL or Cable Internet connection you should click on "HiFi" to play our MP3 high quality demo files.

If you have Real Audio installed you may continue to use Real Audio Player with this link whether you have a slow or fast connection.

We have added the MP3 LoFi and MP3 HiFi links for those that do not have Real Player installed.

The highest quality should be the MP3 HiFi link but you must have DSL or Cable to play these links.

If you click on the HiFi link and during the song it stops playing and rebuffers and then starts playing again where it left off you should try the "LoFi" links to match your Internet connection.

CD soundtrack orders that are placed have to be custom burned or manufactured for your order as All songs are on one CD unless you specify individual CD's and pay the additional charge.

Once we receive your order it can take 24 to 72 hours before we have your order processed and burned ready for shipment, THEN we ship according to your selection at the time of ordering.

The time it takes for the shipper to get the order to you is in addition to the processing time in our office.

We of course cannot guarantee the shipping carrier's delivery. Once we hand the package over for shipment it is out of our hands.

If you are a surrounding state to Oklahoma then you should normally get your ground or US Mail shipments in 1-3 days + our processing time.

The states surrounding Oklahoma are: Texas, Louisiana, Arkansas, Kansas, Missouri, New Mexico.

If you are in a hurry you can chose UPS Red for overnight shipping BUT you still have to add our processing time of 24 to 72 hours.

For example, if your order comes in on Friday after 12:00 noon your CD order will not be processed until Monday. We are closed on Saturday and Sunday and certain holidays.

You can always chose to download your selection and get it as an instant download 24/7/365 days a year AND save shipping time and shipping costs.

With each order you receive a vocal demonstration to aid in learning the song, the actual soundtrack you use to sing in performance with and the lyrics sheet with the words to the song.

You will only one key or range with each track number. Our soundtracks are not Lo-Med-Hi all on one CD.

Enter message about your order. (Separate CD's will be $2.00 more per CD)