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Please
Read About Fraudulent Emails.
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to Encore Trax Home Page
If
you receive and email requesting that you reply via email with
your password, credit card or account information please note that Encore
Trax or Benson Sound will never ask you to email Credit Card or
account information in an email as it is not secure. We do
not even have any customer passwords that are used for our
site so any requests like this are fraudulent and do not
originate from Benson Sound or Encore Trax.
There
are persons that are sending emails of this kind and now have a
way to make it look like it is coming from the actual company.
This is called "email spoofing". Click
here to read more about "Email
Spoofing" from TechTV. This
does not in any way affect our online ordering as those orders
are protected on a secure site. This only affects
emails. If
you receive an email requesting this kind of sensitive
information please forward a copy to us to review but do not
include any credit card or account information. Just
forward with a message at the top indicating that you received
this email and it is asking for CC or account
information. This will help us to try and track down the
source of these kind of emails. So
far, we have not had any of our customers receive one of these
emails. This
is just a precautionary information step.
Thanks, Encore
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