Encore Trax Member Area Info
Are you a returning customer and already have your password? 
Then use the link below to go to our Member's Area login page.

Instant Download and Member 's Area Login Page

This Member's Login area will have your download orders placed After 10/29/2011. 
 
For replacement download links from orders before that date please email us
using the Support Request below giving as much information
on your original order as you can. 
 
Be sure to include the same email address as was used on that order, even if you
are no longer using that email address.

Use this link if you still have Questions or Need a Support Request.

The Support Request link will send us a Text and Email to allow us to assist you.
Please include the Name you used on your order, your email address on order, USA area code and phone number
and a detail list of the issues you are having so we can assist quickly.
 
We will get back with you as quickly as we can.  Usually 9am to 10pm Central Standard Time, USA.
 
Support requests outside these listed times will be responded to on the next day.

First time customers are automatically given a temporary password to be able to login to your Member's Area.

Instant Downloads are provided to you in several available ways.

1.  Once your Credit Card info is approved you Click the last button to go to your Member's Area Download Page.  There you can download your soundtracks from this page instantly.  No waiting.

      If you close that page accidentally, you will have to log back into your Member's Are to get your additional soundtracks. 

      Your First Time Temporary Password is your OrderID number.  You can find this number in your emailed order receipt.

2.  Check your email InBox for a download page email.  From this email you can go to your Member's Area with your download links. 

      If that email does not show up in your InBox because of your Email Spam Filter or other issues, then try option #3 below.  Do check your Spam Email folder.

3.  Click here to go to our Member's Area Download Login Page.  

     Once you click on the above Members Area Download Page, go near the bottom and enter your email address that you used for your Download Order and click on Submit that you Forgot your password.

      If this is your first time to enter the Members Area you will not have actually have received a Password yet. 

     After you click to submit, check your email "InBox" for an email with the Subject "Login Details for Members Area", that email will include your ID (email address used on order) and a temporary password.

      When you get this temporary password go back to the Member's Area link above to login to this area.

      If this is your first time to this Member's Area Page enter your Permanent Password you would like to use going forward, and verify it.

      Just below the submit button you will find the download area.  Click on the + for the date of your order and it will expand to show the current download links.

     Please Note: In this Member Area you can re-download your tracks anytime But the email download page will still only have 4 days from the time you place your order to complete your downloads.