Trax Warranties and Policies
If a CD or Internet Download
file appears defective
when received, please contact our office within 14 days, giving
specific details of the problem you may be experiencing.
In some cases, the problem may not be with the CD. If the
product is found to be defective a replacement will be sent with
the exact same titles at no charge to you. The defective
product may then be requested to be returned to us for
If there is an error on OUR
part in your order we will send the correct titles without
additional charge to you.
Please listen online to our
demos and choose all tracks
carefully. NO CASH
REFUNDS OR RETURNS WILL BE MADE BECAUSE OF INCOMPATIBLE KEY,
INSTRUMENTATION OR MUSICAL STYLE.
Encore Trax has gone to
great lengths to provide Free online vocal demos of the complete song,
not just a short clip, and this should
allow you to listen and confirm the track is suitable in musical
and voice range BEFORE your purchase. Please email
us with specifics if you encounter problems is playing the
CD tracks are not returnable
as they are custom burned for each order. If you ordered
several songs on CD there would be no way to return just one of
the songs for exchange. Please take your time
listening online before confirming your purchases for CD format
tracks or Instant Downloads.
cassette format has been discontinued and are no longer
If you cannot listen online
before you purchase any of our soundtracks you purchase at your
you find a problem with your CD soundtrack or your internet
download, you must do so within 14 days after you
receive your order. There
is no warranty beyond 14 days.
Please call or
email if you have any questions about our return policies or
policies and warranty is subject to change without
notice and is subject to the availability of the titles at that
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Studio Recording Etc.. Encore
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1999 Benson Sound Inc.